FAQs - Inmate Phone System Information

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Questions

  1. How do I let an inmate know I have set up an account for them to make phone calls?
  2. Are inmates able to make or receive phone calls?
  3. How do I set up advance pay?
  4. How do I place or remove a phone block?
  5. An account was set up but I have not received a call.

Answers

  1. How do I let an inmate know I have set up an account for them to make phone calls?

    Staff is not allowed to take any messages over the phone or through the reception window. Messages may be delivered during a regular visit, through an attorney or bail agent, or by mail correspondence.

  2. Are inmates able to make or receive phone calls?

    Telephones are available to inmates for outgoing collect or automated advance pay calls only.

  3. How do I set up advance pay?

    To set up an automated advance pay account so that you can receive phone calls from an inmate at the jail you will need to call GTL (the phone service provider) at (800) 483-8314, available 24 hours a day. To speak to a representative of GTL call (866) 230-7761.

  4. How do I place or remove a phone block?

    To place or remove a block on your phone number, call GTL (the phone service provider) at (877) 650-4249.

  5. An account was set up but I have not received a call.

    Generally, phones are available for inmates to use between 8:00 AM and 10:00 PM. Phone times may be restricted for various reasons throughout the day.